General Claim

At MAA Takaful, we want your claims experience to be pleasant and hassle free. We will strive to ensure that all legitimate and genuine claims are honored and handled in a professional and efficient manner. The general guidelines are provided in order for you to better understand our claims procedures and requirements.

Non Motor Takaful:

More Claim Procedures
More All Risk Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Written statement of the claim detailing the property lost or damaged
  • Police report, if there was act of criminal involved
  • Photographs depicting the damaged building and point of entry, if applicable
  • Purchase invoices/receipts to substantiate the claim
  • Repair/replacement invoices
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Burglary Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Written statement of the claim detailing the property lost or damaged
  • Police report, if there was act of criminal involved
  • Photographs depicting the damaged building and point of entry
  • Purchase invoices/receipts to substantiate the claim
  • Original repair bills (for damages to premises and/or property covered)
  • Notice of claim served on the security company and their reply, if any
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Golfer Takaful

Document Required:

  • Golfing Equipment & Personal Effect
    1. Claim Form (completed & signed by Participant)
    2. Golf Club’s incident report or letter certifying the incident
    3. Photographs depicting the damaged clubs
    4. Repair/replacement bill
  • Hole-in-One
    1. Claim Form (completed & signed by Participant)
    2. Original Hole-in-One score sheet
    3. Certification of Achievement from the Golf Club
  • Personal Accident
    1. Claim Form (completed & signed by Participant)
    2. Golf Club’s incident report or letter certifying the incident
    3. Medical report
    4. Original medical bills/receipts
  • Public Liability
    1. Claim Form (completed & signed by Participant)
    2. Golf Club’s incident report or letter certifying the incident
    3. Notice of Claims from the third party claimant
More Goods-in-Transit Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Police report, if applicable
  • Supplier’s Invoices
  • Supplier’s Packing List
  • Delivery Order, exchanges of correspondence with Forwarder/Transporter on liability
  • Copy of the Contract of Carriage/Transportation
  • QC Report to prove extent of damages
More Houseowner/ Householder Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Photographs depicting the damaged building and point of entry, if applicable
  • Photographs depicting the damaged place where the lost items were kept
  • Police report, if act of criminal involved
  • Written statement of the claim detailing the property lost or damaged
  • Quotation of repair to the damaged building and/or properties covered
  • Purchaser invoices/receipts/valuation reports of the lost/damaged items
  • Final repair/replacement bills
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Medical Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Medical report
  • Original itemised medical bills
  • Original medical receipts
  • Referral letter for pre-hospitalisation test & consultation
  • Police report, it is a motor vehicle accident
  • Post mortem report & death certificate in the event of fatal accident
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Money Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Written statement of Claim on the amount lost
  • Police report
  • Photographs depicting the damaged building and point of entry, if applicable
  • Photographs depicting the damaged place where money was kept
  • Copies of the accounting records or other documentation (such as receipts, payment vouchers, cheque buts and bank statements) to establish the exact amount of loss
  • Copy of Notice of Claim served on the security company and their reply
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Foreign Worker Compensation Scheme (FWCS)

Claims Procedures

      In the event of an accident to worker, the Employer’s duties are as follow :

      1. Report the accident immediately (within 10 days) to MAA Takaful and also to the Labour
        Department and failing which a penalty will be imposed by the Labour Department
      2. Submit the necessary documentation and information as requested by the Labour Department.
      3. Complete and return to MAA Takaful the FWCS Claim Form, Original Official receipts and copy of
        documents submitted to Labour Department certified by them.
      4. Compensation will be paid by MAA Takaful within 14 working days from the date we receive the
        Claim Assessment from the Labour Department.

Compulsory Documents for all type of claim:

      • Completed FWCS claim form
      • Police report
      • Copy of Passport
      • Copy of Work permit
      • Accident report “Laporan Kemalangan” (P.P.2)

Supporting document by type of claim:-

Fatal Claim

      • Original repatriation bill and receipts
      • Labour assessment (P.P.7)
      • Post Mortem Report

Injury or Permanent Disablement

    • Original medical bills and receipts
    • Labour assessment (P.P.5 for injury and P.P.6 for permanent disablement)
    • Medical report (Lab. 90) and / or specialist report

More Plate Glass Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Incident report
  • Police report, if act of criminal involved
  • Photographs depicting the damaged glass
  • Original repair or replacement bill
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Houseowner/ Householder Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Photographs depicting the damaged building and point of entry, if applicable
  • Photographs depicting the damaged place where the lost items were kept
  • Police report, if act of criminal involved
  • Written statement of the claim detailing the property lost or damaged
  • Quotation of repair to the damaged building and/or properties covered
  • Purchaser invoices/receipts/valuation reports of the lost/damaged items
  • Final repair/replacement bills
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster
More Public Liability Takaful

Document Required:

  • Claim Form (completed & signed by Participant)
  • Police report where appropriate
  • TP’s notice of claim or demand letter
  • TP’s identity card
  • TP’s medical report, medical bills and receipt in the case of injury
  • TP’s post mortem report, death certificate, burial permit, in the case of fatal claim
  • Any other additional information/documentary evidence as may be required by the Company or their appointed adjuster

Personal Accident & Medical:

More Personal Accident Takaful

Compulsory documents for all type of claim:

      1. Completed Personal Accident claim form
      2. Copy of NRIC / Passport of claimant
      3. Police report
      4. Copy of driving license (Motor Vehicle accident only)

Supporting document by type of claim:-

Accidental Death

      • Death certificate (Certified true copy)
      • Deceased I/C (Certified true copy)
      • Proof of relationship of claimant (e.g. : Marriage certificate/Birth Certificate (Certified True Copy))
      • Post mortem report or medical report by last attending doctor
      • Newspaper cutting (if any)
      • Sijil Faraid / Letter of Administration (if applicable)

Accidental Permanent Disablement

      • Medical Report
      • Photograph of injured parts
      • MRI / CT / X-ray report
      • Medical report from SOCSO (optional)
      • Other supporting documents (if applicable)

Accidental Hospital Income benefits

      • Medical report or discharge summary
      • Copy of impatient hospital bill

Accidental Medical Expenses Reimbursement

      • Medical report or discharge summary
      • Original medical bills and receipts

Weekly Indemnity due to Accident – Temporary Total & Partial Disability

      • Medical report
      • Medical Leaves certificates ( M/C)

Bereavement Benefits (Khairat Kematian)

    • Death certificate (Certified true copy)
    • Deceased I/C (Certified true copy)
    • Medical report
    • Proof of relationship of claimant (e.g. : Marriage certificate/Birth Certificate (Certified True Copy))

More i-BR1M

For more info please visit:
www.takaful-ikhlas.com.my/i-BR1M

Motor Takaful:

More Own Damage Claim Procedures
More Vehicle Theft Claim Procedures
More Windscreen Damage Claim Procedures

If you require assistance or claim forms for the above, kindly contact your consultant or call +603-6287 6666 or email us at info@maatakaful.com.my.

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