Claim Procedures PDF Print E-mail

 


Procedures

The procedure when making claims is as follows:

     

Frequently Asked Questions about Claims:

  1. What are the documents required when making Death Claims?
    • Fully completed Claimant's Statement Death Claim Form
    • Letter of Consent (4 copies)
    • Physician's Statement
    • Original Certificate of Takaful
    • Certified True Copy of Death Certificate, Birth Certificate
    • Certified True Copy of Claimant's IC
    • Certified True Copy of Post mortem Report (for Accident Death only)
    • Police Report (for Accident Death Only)
    • Newspaper cutting, if any

    2.  

  2. What are the documents required when making Dread Disease claims?
    • Fully completed Claimant's Statement Dread Disease Claim Form
    • Confidential Medical Certificate pertaining to your disease/illness
    • Medical Report/Post Surgical Report
    • Letter of Consent (4 copies)
    • Original Certificate of Takaful
    • Histopathology or relevent reports (Certified True Copy)

    3.  

  3. What are the documents required when making Total and Permanent Disability (TPD) claims?
    • Fully completed Claimant's Statement (TPD Claim Form)
    • Attending Physician Statement
    • Letter of Consent (4 copies)
    • Original Certificate of Takaful
    • Neurogical Examination Report (NER)

    4.  

  4. What is the documents required when making Waiver claim?
    • Fully completed Claimant's Statement (Waiver Claim Form)
    • Letter of Consent (4 copies)
    • Attending Physician Statement
    • Original Certificate of Takaful
    • Certified True Copy of Death Certificate, Birth Certificate
    • Certified True Copy of Claimant's IC
    • Police Report (for Accident Death Only)
    • Post Mortem Report (for Accident Death Only)
    • Medical Report/Post Surgical Report
    • Histopathology or relevant reports (Certified True Copy)

    5.  

  5. What are the documents required when making Hospitalisation claims?
    • Fully completed Hospitalisation Claim Form
    • Admission and discharge notes
    • Admission bills/receipts
    • Medical Report
    • Histopathology and blood test report
    • Birth Certificates (NBA)

Note: The items listed may not be exhaustive and the Company reserves the right to request for further information/documents.

If you require assistance or claim forms for the above, kindly contact your consultant or our Call Centre at 1-300-888-MAA/622 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .