FAQ
Payment Channel


Method of Available Payment:
   
Channels
 Providers/Location Method
Over-the-counter

Branches or Head Office counter

Bank Simpanan Nasional (Account No : 1410041000068986). Kindly fill up the certificate number on the bank-in slip - applicable for cash only

Cash / Cheque; Credit Card (Visa/ MasterCard/ Diners Club); Counter Merchant Service; Mail Instruction Services (MIS)

MAA ATM
Contribution payment for Family Takaful Renewal

 Cheque/ Credit Card (Visa/MasteCard)

Contribution payment for Motor Renewal

Credit Card (Visa/ MasterCard)

On Line

CIMB Bank Berhad

Account holders for the following banks can pay via "CimbClicks". Just enter "Online Bazaar" and select "Insurance".

> Hong Leong Bank Berhad
> Public Bank berhad
> Bank Islam Berhad
> RHB Bank Berhad
> Maybank Berhad
> HSBC Bank Malaysia Berhad

Saving/Current Account
Citibank Berhad
Credit Card (Visa/ MasterCard)
Auto Debit

Maybank Berhad
CIMB Berhad 
RHB Berhad
Bank Simpanan Nasional

Saving/Current Account

Postal Mail
MAA Takaful Berhad, 15th Floor, Menara MAA, No 12, Jalan Dewan bahasa, 50460 Kuala Lumpur
Cheque
MAAT "Easy Contribution Payment"
Contribution payment through a special instruction

Credit Card (Visa/ MasterCard/Diner Club)

Banker's Order
All bankers arrange via standing instruction by account holder based on payment mode
Savings/Current Account
Biro Perkhidmatan ANGKASA

ANGKASA - Collection medium between all departments in public sector and Accountant General or State Accountant to enable takaful contribution payment to be made via salary deduction

Salary
 
Forms



Search for Takaful Forms 

Here, consultants and brokers can download or print applications, specimen certificates, mark materials and additional resources for many of MAA Takaful's products.

Family Takaful - Claims

 

 
 
Claim Procedures PDF Print E-mail
Written by Administrator   
Thursday, 22 January 2009 12:11

 


Procedures

The procedure when making claims is as follows:

     

Frequently Asked Questions about Claims:

  1. What are the documents required when making Death Claims?
    • Fully completed Claimant's Statement Death Claim Form
    • Letter of Consent (4 copies)
    • Physician's Statement
    • Original Certificate of Takaful
    • Certified True Copy of Death Certificate, Birth Certificate
    • Certified True Copy of Claimant's IC
    • Certified True Copy of Post mortem Report (for Accident Death only)
    • Police Report (for Accident Death Only)
    • Newspaper cutting, if any
  2.  

  3. What are the documents required when making Dread Disease claims?
    • Fully completed Claimant's Statement Dread Disease Claim Form
    • Confidential Medical Certificate pertaining to your disease/illness
    • Medical Report/Post Surgical Report
    • Letter of Consent (4 copies)
    • Original Certificate of Takaful
    • Histopathology or relevent reports (Certified True Copy)
  4.  

  5. What are the documents required when making Total and Permanent Disability (TPD) claims?
    • Fully completed Claimant's Statement (TPD Claim Form)
    • Attending Physician Statement
    • Letter of Consent (4 copies)
    • Original Certificate of Takaful
    • Neurogical Examination Report (NER)
  6.  

  7. What is the documents required when making Waiver claim?
    • Fully completed Claimant's Statement (Waiver Claim Form)
    • Letter of Consent (4 copies)
    • Attending Physician Statement
    • Original Certificate of Takaful
    • Certified True Copy of Death Certificate, Birth Certificate
    • Certified True Copy of Claimant's IC
    • Police Report (for Accident Death Only)
    • Post Mortem Report (for Accident Death Only)
    • Medical Report/Post Surgical Report
    • Histopathology or relevant reports (Certified True Copy)
  8.  

  9. What are the documents required when making Hospitalisation claims?
    • Fully completed Hospitalisation Claim Form
    • Admission and discharge notes
    • Admission bills/receipts
    • Medical Report
    • Histopathology and blood test report
    • Birth Certificates (NBA)

Note: The items listed may not be exhaustive and the Company reserves the right to request for further information/documents.

If you require assistance or claim forms for the above, kindly contact your consultant or our Call Centre at 1-300-888-MAA/622 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Last Updated on Wednesday, 28 January 2009 15:07
 
About Takaful
About Takaful

 


1. What is the meaning of Takaful?

Takaful is a Shariah-compliant insurance. The word ‘takaful’ is derived from an Arabic word which means ‘joint guarantee’, whereby a group of persons agree to jointly guarantee among themselves against a defined loss. Participants contribute a sum of money into a common fund, which will be used to mutually assist the members against a defined loss or damage.



2. What is the meaning of Wakalah?


Under the wakalah (agency) model, a representative is appointed to undertake transactions on another person's behalf. The takaful operator earns a fee for services borne by the participants. The fee may be varied based on the performance of the takaful operator.



3. What is the meaning of Mudarabah?

Mudarabah (trust financing/profit sharing) is an investment partnership, whereby the investor (the rab al maal) provides capital to the entrepreneur (the mudarib) in order to undertake a business or investment activity. While profits are shared on a pre-agreed ratio, losses are borne by the investor alone. The mudarib loses only his share of the expected income.

The investor has no right to interfere in the management of the business, but he can specify conditions that would ensure better management of his money. In this way Mudarabah is sometimes referred to as a sleeping partnership.

A joint Mudarabah can exist between investors and a bank on a continuing basis. The investors keep their funds in a special fund and share the profits before the liquidation of those financing operations that have not yet reached the stage of final settlement. Many Islamic investment funds operate on the basis of joint Mudarabah.

 

4. What is the meaning of Tabarru?

Tabarru’ (takaful donation) is a contract where a participant agrees to donate a pre-determined percentage of his contribution (to a Takaful fund) to provide assistance to fellow participants. In this way he fills his obligation of joint guarantee and mutual help should another participant suffer a loss. This concept eliminates the element of gharar from the Takaful contract.



5.How is Takaful different from the contemporary insurance contract?

Takaful is founded on the co-operative principle and on the principle of separation between the funds and operations of shareholders, thus passing the ownership of the Takaful (Insurance) fund and operations to the certificate holders. The contributions collected from the certificate holders are considered as donations and they constitute the Takaful fund from which all claims are reimbursed. At the end of each financial year, after deduction of expenses, any remaining cash surplus will not be retained by the Takaful Operator or its shareholders, but returned to the certificate holders in the form of cash dividends or distributions. In this respect, Takaful business is different from the conventional insurance in which the certificate holders, rather than the shareholders, solely benefit from the profits generated from the Takaful and Investment assets.



6. Can non-Muslims join Takaful?


Yes. Takaful is a Shariah-compliant insurance open to both Muslim and non-Muslim participants. They must agree to and abide by the terms and conditions of the contract that are based on the rules of Shariah.


 
 



MAA TAKAFUL BERHAD, jointly owned by MAA Holdings Berhad and Solidarity - a company incorporated in Bahrain which is one of the largest Takaful companies in the world. The dynamic, energetic and synergistic combination is poised to capture the ever-expanding system of Islamic insurance not only in the country but also the region. We are looking for qualified dynamic, ambitious and aggressive professionals to join our team. We offer you more than just opportunities at MAA Takaful Berhad, we offer you challenges.

MANAGER / ASSISTANT MANAGER / EXECUTIVE - MARKETING, FAMILY

Responsibilities:

  • To develop and implement marketing strategies
  • To assist and monitor sales activities and promotions
  • To support and motivate members of the agency force


Requirements:

  • Degree in any discipline and/or ANZIIF/CII/MII qualification
  • Minimum relevant working experience : Executive – 1 year, Assistant Manager – 3 years, Manager – 5  years
  • Fluent in English and Bahasa Malaysia, knowledge of Mandarin is an added advantage
  • Excellent interpersonal and communication skills

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 

MANAGER / ASSISTANT MANAGER / EXECUTIVE - MARKETING, GENERAL

Responsibilities:

  • To develop and implement marketing strategies
  • To assist and monitor sales activities and promotions
  • To support and motivate members of the agency force

Requirements:

  • Degree in any discipline and/or ANZIIF/CII/MII qualification
  • Minimum relevant working experience : Executive – 1 year, Assistant Manager – 3 years, Manager – 5  years
  • Fluent in English and Bahasa Malaysia, knowledge of Mandarin is an added advantage
  • Excellent interpersonal and communication skills

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MANAGER / ASSISTANT MANAGER / EXECUTIVE - FAMILY
UNDERWRITING & CERTIFICATE SERVICES

 

Responsibilities:
  • To manage and lead the operations of Underwriting and Certificate Services Department
  • To review processes and procedures to ensure utilisation of best practices and to optimise   efficiencies to ensure that service standards are achieved

Requirements:

  • Degree in any discipline and/or ANZIIF/CII/MII qualification
  • Minimum relevant working experience : Executive – 1 year, Assistant Manager – 3 years, Manager – 5  years
  • Must be technically sound in the respective insurance/takaful fields

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MANAGER / ASSISTANT MANAGER / EXECUTIVE - FAMILY CLAIMS MANAGEMENT

Responsibilities:
  • Responsible for the overall management and operations of Family Claims
  • To review processes and procedures to ensure utilisation of best practices and to optimise efficiencies to ensure that service standards are   achieved

Requirements:

  • Degree in any discipline and/or ANZIIF/CII/MII qualification
  • Minimum relevant working experience : Executive – 1 year, Assistant Manager – 3 years, Manager – 5  years
  • Must be technically sound in the respective insurance / takaful fields

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MANAGER / ASSISTANT MANAGER / EXECUTIVE - GENERAL CLAIMS MANAGEMENT

Responsibilities:

  • Responsible for the overall management and operations of General Claims
  • To review processes and procedures to ensure utilisation of best practices and to optimise   efficiencies to ensure that service standards are achieved

Requirements:

  • Degree in any discipline and/or ANZIIF/CII/MII qualification
  • Minimum relevant working experience : Executive – 1 year, Assistant Manager – 3 years, Manager – 5  years
  • Must be technically sound in the respective insurance / takaful fields

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MANAGER / ASSISTANT MANAGER / EXECUTIVE - FAMILY ACCOUNTS

Responsibilities:

  • To oversee all accounting related functions including reconciliation of monthly statements for Family / General Takaful
  • To provide accurate and timely statutory accounts as well as financial and management reports
  • To analyse, interpret and advise Management on financial data and variances
  • To review processes and procedures to ensure utilisation of best practices and to optimise efficiencies to ensure that service standards are achieved

Requirements:

  • Degree in Accounting / Finance or relevant Professional Accounting qualifications
  • Good analytical skills
  • 1-3 years relevant working experience with knowledge of computerised accounting systems

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MANAGER / ASSISTANT MANAGER - EQUITY INVESTMENT

Responsibilities:

  • To identify, evaluate and structure investment in equity to maximise returns
  • To manage and execute equity investment strategy and equity portfolio
  • To be responsible for providing comprehensive Equity research 
  • To assist the Head of Department to prepare Board paper and to present in ICM

Requirements:

  • Degree in Accounting/ Finance or related major, CFA/MBA would be preferred
  • Minimum 3 years working experience in equity investment from a fund management/Insurance/unit trust company
  • Experience in dealing with Shariah approved stocks are added advantages
  • Strong in analysis of financial statements, financial modeling, equity valuation, risk identification and doing investment proposal

All applicants should be self-motivated, mature and adaptable team players with good communication and interpersonal skills and PC literate. Interested applicants are invited to submit a detailed resume including current and expected salary, contact telephone number and a recent passport-sized photograph (n.r).

All applications will be treated in the strictest of confidence and only shortlisted candidates will be notified. Please state position applied for on the top left-hand corner of the envelope.

 

GROUP HUMAN RESOURCE DEPARTMENT
MAA HOLDINGS BERHAD

21st FLOOR, MENARA MAA,
12, JALAN DEWAN BAHASA
50460 KUALA LUMPUR

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
 
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